Strategic Customer Service

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Strategic Customer Service

Strategic Customer Service

Strategic Customer Service

Prerequisites:

None.

Duration:

1 day

Description:

Everyone talks about great customer service.  But how does leadership measure it, deepen the engagement, profit from it, or make strategic decisions from it?

  • If the customer believes he has been treated right and the offending concern is addressed, chances are that the customer will be inclined to purchase again and they will tell a FEW folk about the positive experience.
  •  On the other hand, if the customer feels he has not been treated right, the customer will be less inclined to purchase again from your organization and they will communicate their dissatisfaction by Word of Mouth to colleagues, neighbors and by “Word of Mouse” to a whole host of people on Facebook and on e-mail.

Who should attend:

  • Executives CEOs, CFOs, COO, CIO, Directors/ Division  Chiefs
  • Program Managers, Product Managers, HR Managers, Marketing Managers
  • Small Business Owners, Federal contractors, Sales Managers, Future Executives
  • Service Providers

What you will learn:

  • How to calculate the financial impact of good and bad customer service.
  • How to make the financial case for customer service improvements.
  • How to integrate Lean Six Sigma with Customer service strategies.
  • How to harness customer service strategy into their organization’s culture and behavior
  • How to turn the “complaint department” into a profit center
  • How Best Buy measures the engagement of their employees and in the process saw service and profits improve
  • How Southwest Airlines has built their success on the foundation of an employee-first culture.
  • How to initiate the actions to increase Positive Word of Mouth, build Brand Loyalty and maximize profits”
  • How to select and measure your market dominance approach

 

Download the Strategic Customer Service one page flyer.

STRATEGIC CUSTOMER SERVICE CLASS CALENDAR

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Available Classes

Strategic Customer Service

Strategic Customer Service
December 15 @ 08:00 - December 15 @ 17:00

Strategic Customer Service

Strategic Customer Service
December 15 @ 08:00 - December 15 @ 17:00

Strategic Customer Service

Strategic Customer Service
12 January 2018 @ 08:00 - 12 January 2018 @ 17:00

Strategic Customer Service

Strategic Customer Service
16 February 2018 @ 08:00 - 16 February 2018 @ 17:00

Strategic Customer Service

Strategic Customer Service
16 February 2018 @ 08:00 - 16 February 2018 @ 17:00

Strategic Customer Service

Strategic Customer Service
9 March 2018 @ 08:00 - 9 March 2018 @ 17:00

Strategic Customer Service

Strategic Customer Service
20 April 2018 @ 08:00 - 20 April 2018 @ 17:00

Strategic Customer Service

Strategic Customer Service
20 April 2018 @ 08:00 - 20 April 2018 @ 17:00

Strategic Customer Service

Strategic Customer Service
11 May 2018 @ 08:00 - 11 May 2018 @ 17:00

Strategic Customer Service

Strategic Customer Service
15 June 2018 @ 08:00 - 15 June 2018 @ 17:00

Upcoming Events

Wed 13

Building High Reliability Processes

December 13 @ 08:00 - 17:00
Lake Ridge VA United States
Wed 13

Leading When You’re Not in Charge

December 13 @ 08:00 - 17:00
Lake Ridge VA United States
Thu 14

Leading When You’re Not in Charge

December 14 @ 08:00 - 17:00
Lake Ridge VA United States
Fri 15

Leading When You’re Not in Charge

December 15 @ 08:00 - 17:00
Lake Ridge VA United States
Mon 25

BCF – 211

December 25 - December 29
Lake Ridge VA United States
Mon 25

Building a Learning Organization

December 25 @ 08:00 - 17:00
Lake Ridge VA United States
Tue 26

Building a Learning Organization

December 26 @ 08:00 - 17:00
Lake Ridge VA United States
Wed 27

Building a Learning Organization

December 27 @ 08:00 - 17:00
Lake Ridge VA United States
Thu 28

Building a Learning Organization

December 28 @ 08:00 - 17:00
Lake Ridge VA United States
Fri 29

Building a Learning Organization

December 29 @ 08:00 - 17:00
Lake Ridge VA United States