Strategic Customer Service

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Strategic Customer Service

Strategic Customer Service

Strategic Customer Service

Prerequisites:

None.

Duration:

1 day

Description:

Everyone talks about great customer service.  But how does leadership measure it, deepen the engagement, profit from it, or make strategic decisions from it?

  • If the customer believes he has been treated right and the offending concern is addressed, chances are that the customer will be inclined to purchase again and they will tell a FEW folk about the positive experience.
  •  On the other hand, if the customer feels he has not been treated right, the customer will be less inclined to purchase again from your organization and they will communicate their dissatisfaction by Word of Mouth to colleagues, neighbors and by “Word of Mouse” to a whole host of people on Facebook and on e-mail.

Who should attend:

  • Executives CEOs, CFOs, COO, CIO, Directors/ Division  Chiefs
  • Program Managers, Product Managers, HR Managers, Marketing Managers
  • Small Business Owners, Federal contractors, Sales Managers, Future Executives
  • Service Providers

What you will learn:

  • How to calculate the financial impact of good and bad customer service.
  • How to make the financial case for customer service improvements.
  • How to integrate Lean Six Sigma with Customer service strategies.
  • How to harness customer service strategy into their organization’s culture and behavior
  • How to turn the “complaint department” into a profit center
  • How Best Buy measures the engagement of their employees and in the process saw service and profits improve
  • How Southwest Airlines has built their success on the foundation of an employee-first culture.
  • How to initiate the actions to increase Positive Word of Mouth, build Brand Loyalty and maximize profits”
  • How to select and measure your market dominance approach

 

Download the Strategic Customer Service one page flyer.

STRATEGIC CUSTOMER SERVICE CLASS CALENDAR

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Available Classes

Strategic Customer Service

Strategic Customer Service
October 19 @ 08:00 - October 19 @ 17:00

Strategic Customer Service

Strategic Customer Service
October 19 @ 08:00 - October 19 @ 17:00

Strategic Customer Service

Strategic Customer Service
November 9 @ 08:00 - November 9 @ 17:00

Strategic Customer Service

Strategic Customer Service
December 21 @ 08:00 - December 21 @ 17:00

Strategic Customer Service

Strategic Customer Service
December 21 @ 08:00 - December 21 @ 17:00

Strategic Customer Service

Strategic Customer Service
11 January 2019 @ 08:00 - 11 January 2019 @ 17:00

Strategic Customer Service

Strategic Customer Service
15 February 2019 @ 08:00 - 15 February 2019 @ 17:00

Strategic Customer Service

Strategic Customer Service
15 February 2019 @ 08:00 - 15 February 2019 @ 17:00

Strategic Customer Service

Strategic Customer Service
8 March 2019 @ 08:00 - 8 March 2019 @ 17:00

Strategic Customer Service

Strategic Customer Service
19 April 2019 @ 08:00 - 19 April 2019 @ 17:00

Upcoming Events

Mon 24

BCF – 211

September 24 - September 28
Lake Ridge VA United States
Mon 24

Building a Learning Organization

September 24 @ 08:00 - 17:00
Lake Ridge VA United States
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Building a Learning Organization

September 25 @ 08:00 - 17:00
Lake Ridge VA United States
Wed 26

Building a Learning Organization

September 26 @ 08:00 - 17:00
Lake Ridge VA United States
Thu 27

Building a Learning Organization

September 27 @ 08:00 - 17:00
Lake Ridge VA United States
Fri 28

Building a Learning Organization

September 28 @ 08:00 - 17:00
Lake Ridge VA United States
Mon 01

Leading When You’re Not in Charge

October 1 @ 08:00 - 17:00
Lake Ridge VA United States
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Leading When You’re Not in Charge

October 2 @ 08:00 - 17:00
Lake Ridge VA United States
Tue 02

Stress Management

October 2 @ 09:00 - 17:00
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Wed 03

Leading When You’re Not in Charge

October 3 @ 08:00 - 17:00
Lake Ridge VA United States