Strategic Customer Service

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Strategic Customer Service

Strategic Customer Service

Strategic Customer Service

Prerequisites:

None.

Duration:

1 day

Description:

Everyone talks about great customer service.  But how does leadership measure it, deepen the engagement, profit from it, or make strategic decisions from it?

  • If the customer believes he has been treated right and the offending concern is addressed, chances are that the customer will be inclined to purchase again and they will tell a FEW folk about the positive experience.
  •  On the other hand, if the customer feels he has not been treated right, the customer will be less inclined to purchase again from your organization and they will communicate their dissatisfaction by Word of Mouth to colleagues, neighbors and by “Word of Mouse” to a whole host of people on Facebook and on e-mail.

Who should attend:

  • Executives CEOs, CFOs, COO, CIO, Directors/ Division  Chiefs
  • Program Managers, Product Managers, HR Managers, Marketing Managers
  • Small Business Owners, Federal contractors, Sales Managers, Future Executives
  • Service Providers

What you will learn:

  • How to calculate the financial impact of good and bad customer service.
  • How to make the financial case for customer service improvements.
  • How to integrate Lean Six Sigma with Customer service strategies.
  • How to harness customer service strategy into their organization’s culture and behavior
  • How to turn the “complaint department” into a profit center
  • How Best Buy measures the engagement of their employees and in the process saw service and profits improve
  • How Southwest Airlines has built their success on the foundation of an employee-first culture.
  • How to initiate the actions to increase Positive Word of Mouth, build Brand Loyalty and maximize profits”
  • How to select and measure your market dominance approach

 

Download the Strategic Customer Service one page flyer.

STRATEGIC CUSTOMER SERVICE CLASS CALENDAR

Available Classes

Strategic Customer Service

Strategic Customer Service
December 21 @ 08:00 - December 21 @ 17:00

Strategic Customer Service

Strategic Customer Service
December 21 @ 08:00 - December 21 @ 17:00

Strategic Customer Service

Strategic Customer Service
11 January 2019 @ 08:00 - 11 January 2019 @ 17:00

Strategic Customer Service

Strategic Customer Service
15 February 2019 @ 08:00 - 15 February 2019 @ 17:00

Strategic Customer Service

Strategic Customer Service
15 February 2019 @ 08:00 - 15 February 2019 @ 17:00

Strategic Customer Service

Strategic Customer Service
8 March 2019 @ 08:00 - 8 March 2019 @ 17:00

Strategic Customer Service

Strategic Customer Service
19 April 2019 @ 08:00 - 19 April 2019 @ 17:00

Strategic Customer Service

Strategic Customer Service
19 April 2019 @ 08:00 - 19 April 2019 @ 17:00

Strategic Customer Service

Strategic Customer Service
10 May 2019 @ 08:00 - 10 May 2019 @ 17:00

Strategic Customer Service

Strategic Customer Service
21 June 2019 @ 08:00 - 21 June 2019 @ 17:00

Upcoming Events

Mon 19

ACQ – 201B

November 19 - November 23
Lake Ridge VA United States
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BCF – 211

November 26 - November 30
Lake Ridge VA United States
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Building a Learning Organization

November 26 @ 08:00 - 17:00
Lake Ridge VA United States
Tue 27

Building a Learning Organization

November 27 @ 08:00 - 17:00
Lake Ridge VA United States
Wed 28

Building a Learning Organization

November 28 @ 08:00 - 17:00
Lake Ridge VA United States
Thu 29

Building a Learning Organization

November 29 @ 08:00 - 17:00
Lake Ridge VA United States
Fri 30

Building a Learning Organization

November 30 @ 08:00 - 17:00
Lake Ridge VA United States
Mon 03

ACQ – 201B

December 3 - December 7
Lake Ridge VA United States
Mon 03

Leading When You’re Not in Charge

December 3 @ 08:00 - 17:00
Lake Ridge VA United States
Tue 04

Leading When You’re Not in Charge

December 4 @ 08:00 - 17:00
Lake Ridge VA United States