ITIL Foundations v3 Certification

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ITIL Foundations Certification Prep & Exam

Perquisites:

ITIL

ITIL

None.

Duration:

4 days (3 for class, 1 for test prep and exam)

Description:

This course prepares students to sit for proctored certification exam. Many executives express frustration as they attempt to reign in the chaos and expense associated with their IT investments but find little in the way of substantive guidance.  The IT Infrastructure Library (ITIL) is the world’s most widely accepted approach to the management and delivery of IT Services.  Successful introduction of IT Service Management with ITIL should deliver the following benefits:

  • Improved IT services through the use of proven best practice processes
  • Improved ROI and Total Cost of Ownership of IT
  • Improved delivery of third party services through the specification of ITIL
  • Increased competence, capability and productivity of IT staff
  • Improved systems/ applications availability
  • Reduced cost/incident
  • Greater visibility of IT costs/assets
  • A benchmark to measure performance against in IT projects or services

Who should attend:

  • Executives, COO, CIO, Directors/ Division Chiefs, Program Managers
  • IT workforce, IT Managers, Help/Service Desk technicians
  • Quality and Business analysts
  • Small Business Owners, Future Executives

What you will learn:

Graduates of this course will learn to:

  • Apply Service Management concepts to develop SLAs (Service Level Agreements) and measurable performance levels
  • Use the Service Life Cycle to capture mean time to respond, repair, actions between maintenance, etc.
  • Integrate Corporate goals into Service Strategy
  • Design, change and release new services or changed services
  • Successfully pass the ITIL Foundation certification exam

Download the ITIL Foundations v3 Certification one page flyer.

ITIL FOUNDATIONS V3 CERTIFICATION CLASS CALENDAR

Available Classes

ITIL v3 Certification

March 25 @ 08:00 - March 25 @ 17:00

ITIL v3 Certification

April 29 @ 08:00 - April 29 @ 17:00

ITIL v3 Certification

May 27 @ 08:00 - May 27 @ 17:00

ITIL v3 Certification

June 24 @ 08:00 - June 24 @ 17:00

ITIL v3 Certification

July 29 @ 08:00 - July 29 @ 17:00

ITIL v3 Certification

August 26 @ 08:00 - August 26 @ 17:00

ITIL v3 Certification

September 30 @ 08:00 - September 30 @ 17:00

ITIL v3 Certification

October 28 @ 08:00 - October 28 @ 17:00

ITIL v3 Certification

November 25 @ 08:00 - November 25 @ 17:00

ITIL v3 Certification

December 30 @ 08:00 - December 30 @ 17:00

Upcoming Events

Mon 01

BCF – 211

April 1 - April 5
Lake Ridge VA United States
Mon 01

Building a Learning Organization

April 1 @ 08:00 - 17:00
Lake Ridge VA United States
Tue 02

Building a Learning Organization

April 2 @ 08:00 - 17:00
Lake Ridge VA United States
Tue 02

Stress Management

April 2 @ 09:00 - 17:00
Lake Ridge VA United States
Wed 03

Building a Learning Organization

April 3 @ 08:00 - 17:00
Lake Ridge VA United States
Thu 04

Building a Learning Organization

April 4 @ 08:00 - 17:00
Lake Ridge VA United States
Fri 05

Building a Learning Organization

April 5 @ 08:00 - 17:00
Lake Ridge VA United States
Mon 08

ACQ – 201B

April 8 - April 12
Lake Ridge VA United States
Mon 08

Leading When You’re Not in Charge

April 8 @ 08:00 - 17:00
Lake Ridge VA United States
Tue 09

Leading When You’re Not in Charge

April 9 @ 08:00 - 17:00
Lake Ridge VA United States