ITIL Foundations v3 Certification

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ITIL Foundations Certification Prep & Exam

Perquisites:

ITIL

ITIL

None.

Duration:

4 days (3 for class, 1 for test prep and exam)

Description:

This course prepares students to sit for proctored certification exam. Many executives express frustration as they attempt to reign in the chaos and expense associated with their IT investments but find little in the way of substantive guidance.  The IT Infrastructure Library (ITIL) is the world’s most widely accepted approach to the management and delivery of IT Services.  Successful introduction of IT Service Management with ITIL should deliver the following benefits:

  • Improved IT services through the use of proven best practice processes
  • Improved ROI and Total Cost of Ownership of IT
  • Improved delivery of third party services through the specification of ITIL
  • Increased competence, capability and productivity of IT staff
  • Improved systems/ applications availability
  • Reduced cost/incident
  • Greater visibility of IT costs/assets
  • A benchmark to measure performance against in IT projects or services

Who should attend:

  • Executives, COO, CIO, Directors/ Division Chiefs, Program Managers
  • IT workforce, IT Managers, Help/Service Desk technicians
  • Quality and Business analysts
  • Small Business Owners, Future Executives

What you will learn:

Graduates of this course will learn to:

  • Apply Service Management concepts to develop SLAs (Service Level Agreements) and measurable performance levels
  • Use the Service Life Cycle to capture mean time to respond, repair, actions between maintenance, etc.
  • Integrate Corporate goals into Service Strategy
  • Design, change and release new services or changed services
  • Successfully pass the ITIL Foundation certification exam

Download the ITIL Foundations v3 Certification one page flyer.

ITIL FOUNDATIONS V3 CERTIFICATION CLASS CALENDAR

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Available Classes

ITIL v3 Certification

ITIL
June 25 @ 08:00 - June 25 @ 17:00

ITIL v3 Certification

ITIL
July 30 @ 08:00 - July 30 @ 17:00

ITIL v3 Certification

ITIL
August 27 @ 08:00 - August 27 @ 17:00

ITIL v3 Certification

ITIL
September 24 @ 08:00 - September 24 @ 17:00

ITIL v3 Certification

ITIL
October 29 @ 08:00 - October 29 @ 17:00

ITIL v3 Certification

ITIL
November 26 @ 08:00 - November 26 @ 17:00

ITIL v3 Certification

ITIL
December 31 @ 08:00 - December 31 @ 17:00

ITIL v3 Certification

ITIL
28 January 2019 @ 08:00 - 28 January 2019 @ 17:00

ITIL v3 Certification

ITIL
25 February 2019 @ 08:00 - 25 February 2019 @ 17:00

ITIL v3 Certification

ITIL
25 March 2019 @ 08:00 - 25 March 2019 @ 17:00

Upcoming Events

Wed 20

Leading When You’re Not in Charge

June 20 @ 08:00 - 17:00
Lake Ridge VA United States
Thu 21

Leading When You’re Not in Charge

June 21 @ 08:00 - 17:00
Lake Ridge VA United States
Fri 22

Leading When You’re Not in Charge

June 22 @ 08:00 - 17:00
Lake Ridge VA United States
Mon 02

BCF – 211

July 2 - July 6
Lake Ridge VA United States
Mon 02

Building a Learning Organization

July 2 @ 08:00 - 17:00
Lake Ridge VA United States
Tue 03

Building a Learning Organization

July 3 @ 08:00 - 17:00
Lake Ridge VA United States
Tue 03

Stress Management

July 3 @ 09:00 - 17:00
Lake Ridge VA United States
Wed 04

Building a Learning Organization

July 4 @ 08:00 - 17:00
Lake Ridge VA United States
Thu 05

Building a Learning Organization

July 5 @ 08:00 - 17:00
Lake Ridge VA United States
Fri 06

Building a Learning Organization

July 6 @ 08:00 - 17:00
Lake Ridge VA United States