ITIL Foundations v3 Certification

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ITIL Foundations Certification Prep & Exam

Perquisites:

ITIL

ITIL

None.

Duration:

4 days (3 for class, 1 for test prep and exam)

Description:

This course prepares students to sit for proctored certification exam. Many executives express frustration as they attempt to reign in the chaos and expense associated with their IT investments but find little in the way of substantive guidance.  The IT Infrastructure Library (ITIL) is the world’s most widely accepted approach to the management and delivery of IT Services.  Successful introduction of IT Service Management with ITIL should deliver the following benefits:

  • Improved IT services through the use of proven best practice processes
  • Improved ROI and Total Cost of Ownership of IT
  • Improved delivery of third party services through the specification of ITIL
  • Increased competence, capability and productivity of IT staff
  • Improved systems/ applications availability
  • Reduced cost/incident
  • Greater visibility of IT costs/assets
  • A benchmark to measure performance against in IT projects or services

Who should attend:

  • Executives, COO, CIO, Directors/ Division Chiefs, Program Managers
  • IT workforce, IT Managers, Help/Service Desk technicians
  • Quality and Business analysts
  • Small Business Owners, Future Executives

What you will learn:

Graduates of this course will learn to:

  • Apply Service Management concepts to develop SLAs (Service Level Agreements) and measurable performance levels
  • Use the Service Life Cycle to capture mean time to respond, repair, actions between maintenance, etc.
  • Integrate Corporate goals into Service Strategy
  • Design, change and release new services or changed services
  • Successfully pass the ITIL Foundation certification exam

Download the ITIL Foundations v3 Certification one page flyer.

ITIL FOUNDATIONS V3 CERTIFICATION CLASS CALENDAR

Available Classes

ITIL v3 Certification

December 31 @ 08:00 - December 31 @ 17:00

ITIL v3 Certification

28 January 2019 @ 08:00 - 28 January 2019 @ 17:00

ITIL v3 Certification

25 February 2019 @ 08:00 - 25 February 2019 @ 17:00

ITIL v3 Certification

25 March 2019 @ 08:00 - 25 March 2019 @ 17:00

ITIL v3 Certification

29 April 2019 @ 08:00 - 29 April 2019 @ 17:00

ITIL v3 Certification

27 May 2019 @ 08:00 - 27 May 2019 @ 17:00

ITIL v3 Certification

24 June 2019 @ 08:00 - 24 June 2019 @ 17:00

ITIL v3 Certification

29 July 2019 @ 08:00 - 29 July 2019 @ 17:00

ITIL v3 Certification

26 August 2019 @ 08:00 - 26 August 2019 @ 17:00

ITIL v3 Certification

30 September 2019 @ 08:00 - 30 September 2019 @ 17:00

Upcoming Events

Mon 17

BCF – 211

December 17 - December 21
Lake Ridge VA United States
Mon 17

Building a Learning Organization

December 17 @ 08:00 - 17:00
Lake Ridge VA United States
Tue 18

Building a Learning Organization

December 18 @ 08:00 - 17:00
Lake Ridge VA United States
Wed 19

Building a Learning Organization

December 19 @ 08:00 - 17:00
Lake Ridge VA United States
Thu 20

Building a Learning Organization

December 20 @ 08:00 - 17:00
Lake Ridge VA United States
Fri 21

Building a Learning Organization

December 21 @ 08:00 - 17:00
Lake Ridge VA United States
Mon 24

Leading When You’re Not in Charge

December 24 @ 08:00 - 17:00
Lake Ridge VA United States
Tue 25

Leading When You’re Not in Charge

December 25 @ 08:00 - 17:00
Lake Ridge VA United States
Wed 26

Leading When You’re Not in Charge

December 26 @ 08:00 - 17:00
Lake Ridge VA United States
Thu 27

Leading When You’re Not in Charge

December 27 @ 08:00 - 17:00
Lake Ridge VA United States